FAQ

  • How to contact us

    You can reach us through our social media accounts, and we also recommend sending us an email through our official website.

     

    OEM

    Alex Wong

    alex_wang2006@aliyun.com

     

    Retail and Investment Promotion:

    Dave Shaw

    dave@shijieguitars.com

    +86 133 6122 4369

  • Logistics and shipping costs

    We default to using UPS, FedEx, and SF Express, all of which are randomly allocated based on factors at that time . A small number of countries may have other transportation companies for transportation.
    We can transport to most  country’s  around the world many we are able to offer inclusive nil cost shipping others are payable countries please check shipping rates in the drop down boxes as part of the order process. 

    If your country is unable to make payment through our system please contact us via email. Dave@shijieguitars.com

    If you need expedited urgent delivery
    Please contact us on the same mail address 

  • Tariffs

    We do not bear tariffs
    Many countries have tax reduction policies
    If you need tax reduction or exemption
    Please contact us and we will inquire with the shipping company.

  • Payment methods

    Our default payment platform is PayPal
    This is a secure and convenient international payment platform
    If you want to make payment through other means
    Please contact Dave's email.

  • Is it possible to fully customize an electric guitar?

    Sorry, we have temporarily suspended our full customization services. However, our TLV PRO, STE PRO, and JF PEGASUS models offer a wide range of options. The configurations we provide have been thoroughly tested to ensure that, regardless of the choices made, the final product will maintain excellent quality and meet various musical needs.

Contact us

You can reach out to us through the following methods, and we will respond to you as soon as possible upon receiving your message.

Send message via Instagram

Join our Facebook group

Subscribe our Youtube channel

 

Retail and Investment Promotion:Dave Shaw

dave@shijieguitars.com